Last updated: August 2026
We want you to love your rug. If it doesn't work in your space, we offer a straightforward 30-day return window from the date of delivery.
Return Window
You have 30 calendar days from the delivery date to initiate a return. To be eligible for a return, your rug must be:
- Unused and free of stains, odors, or pet hair
- In its original condition with no modifications or alterations
- Returned in the original packaging where possible (rolled, not folded)
How to Initiate a Return
- Contact us at info@warnerscarpetone.com or call (704) 575-3977 within 30 days of delivery.
- Provide your order number and the reason for the return.
- We will email you a return authorization and prepaid shipping label.
- Roll the rug and place it in the original packaging (or equivalent protective wrapping). Affix the prepaid label.
- Drop off at the designated carrier location.
Refund Processing
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to your original payment method. You will receive an email confirmation when the refund has been processed. Depending on your bank, it may take an additional 3–5 business days for the refund to appear on your statement.
Damaged or Defective Products
If your rug arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with photos. We will arrange a free replacement or full refund — no return shipping cost to you. Do not attempt to repair a defective rug yourself, as this may void the return eligibility.
Non-Returnable Items
- Custom or made-to-order sizes (unless defective)
- Rugs that have been stained, altered, or used extensively
- Final sale or clearance items (clearly marked at time of purchase)
Exchanges
If you'd like to exchange your rug for a different size, color, or style, the fastest way is to return the original rug for a full refund and place a new order for the replacement. This avoids waiting for the return to process before your new rug ships.
Questions?
Contact us at info@warnerscarpetone.com or (704) 575-3977. We're available Monday–Friday 9am–6pm and Saturday 10am–4pm Eastern Time.